Lawyers map
Reviews
Top review highlights
Pros
1
Experienced and knowledgeable staff
“The staff I spoke with were extremely rude and a woman named Kristine even hung up on me. They were also unwilling to send me documentation that they claimed to have as proff that I was delinquent in my HOA payments.”
2
Responsive and helpful in addressing client concerns
“KSN has been great to work with over this past year. Our THOA works directly with KSN and we've had only a positive experience so far. Specifically with Omar. He is very knowledgeable, responsive, and very patient throughout our first year as an association.”
Cons
1
Poor customer service and unprofessional behavior
“Absolutely pathetic company. The lawyer Jenny Williams was super unprofessional. Had so much attitude for no reason. No manners to talk to her client. She literally hung up on me. Just because I needed to talk to her and she would not come on the phone even if she was in the office.”
2
Lack of responsiveness and communication
“I emailed - no response. I call - and get sent to a voicemail that ends the call on me. This "firm" evades opportunities to avoid unnecessary nonsense - for both, the parties they represent, the courts, and the community they harass.”
3
Questionable billing practices
“Let the wild billing begin! Whooo hoo! Review an email consisting of 7 sentences and unsolicited response stating: "Thank you Mr. Fraczek" was charged at $59. Imagine what will be billed to you if you hire them for more substantial work. Talk about a predatory billing practices -- avoid them unless you like to pay dearly.”
