Reviews

I have nothing but good things to say about my experience with Innovation Refunds, and especially with the team of refund specialists I worked with. I was probably the most difficult client they ever worked with. I asked just about every "What if?" and "What about" question there is. They answered them all professionally and patiently and supplied all the information I requested. My initial contact was awesome - his name was Josh DeKruif. He got the brunt of my questions and skepticism. He actually convinced me to proceed with the application just by emailing me and saying "Hey, this may not be for you and that's okay." There was absolutely NO hard sell. From Josh I went to Taylar Ferrara who was equally patient and understanding and supplied every piece of information I requested. I made the whole process with those two VERY professional people last about 3 months before I signed my name to anything. Once everything was sent in and ready to go I was assigned a refund assurance contact - Brianna Hunswarden. She's been nothing but helpful and has checked in with me every couple weeks to reassure me that the government moves slow, but everything is still on track. Well, she was right - finally got 2 quarters of refunds. Bottom line - these are good people, and Innovation Refunds is everything they proclaim to be. I'm happy they reached out to me, and looking back upon the whole experience, I'd do it all over again, but maybe not be such a difficult customer. If you're in doubt - put them through the ringer like I did. They'll address all your concerns and will never pressure you into doing anything. You don't pay anything until the whole process is complete, and that means until the money is in you bank account. I did talk to our CPA and took all of my email correspondence with IR for hime to review. He was also skeptical, but once he read through the documents he gave the thumbs up. So, here we are! Great experience, great people. It takes a lot to get me to review ANYTHING, but this is one of those occasions. I recommend IR very highly!

Working with the Innovation Refunds team was so easy. They kept me up to date during the process which took from October 2022 to May of 2023. The team that supported me was Merissa Lovan, Michelle Boren and Zoila Sarmiento. My guess is that all of the teams are great and were trained and mentored to serve their clients with excellence.

Innovation Refunds is top notch! I had numerous phone calls from other 'ERC specialists' but only chose Innovation Refunds when they were recommended by our community bank. Drew Falco was our Customer Account Representative and was so helpful throughout the entire process. She was very professional and checked in monthly until we received all of our refunds. We had NO adjustments from the IRS. Their calculations were spot on. Thanks Drew!

Great overall experience with Innovation Refunds. Our customer account representative (Jeremy Shoars) and team kept us current throughout the process. I would definitely recommend Innovation Refunds for any group looking to capture the Employee Retention Credit.

heard about thr erc program from a friend .We used innovation refunds from a referral and they we great. Our liasion was Natalie H who took care of all our needs. She was very professional and reassured us about getting our refund which we did.Thanks to innovation for saving our business . They are the best out there.

Best experience with Innovation Refunds. From Sean Bealer to Adam Kipping and Debbie Blanchard! They were all so very helpful in getting us this refund. Thought it was a hoax at first, but I will tell you they know what they are doing and to be honest it went through without a hitch. Highly recommend to anyone and we have :) Thanks to you all!

We are grateful to our team of professionals with Innovation Refunds. Chavis, Frank, & Will were outstanding. They provided information, updates and responded quickly with any questions that we had. We appreciate the customer service we received from Innovation Refunds. Thanks

I was approached by my payroll company to apply for the employee tax refund and it was so complicated and they were no help/didn't understand their own process so I gave up. Then, a friend referred me to Innovation Refunds and it was the polar opposite - the process was simple, everyone I talked to knew what they were doing and were all so helpful. I worked with Larry Lesser, Tevan Fuller and Josh Cohen and they were there to answer questions and kept me informed along the way. Thank you, so much, for providing this service in a very professional and friendly manner.

I was really pleased by the outcome of the service provided the staff was well versed and knowledgeable of the process although the process took long the outcome was great I strongly recommend there service for anyone interested

So far so good I received my refund in 7 months. Be patient it does eventually come with interest! :)

Try to apply for the ERC by myself. After days of trying to put the records together and still was not getting anywhere, I made the phone call to innovation refunds. They take care of all the legwork, and every agent that I spoke with took care of any questions I had. It has been four months and my checks started coming in. This money for our businesses will be so helpful and I’m so glad someone lead me in the direction of innovation refunds. Some of the salons in my area have taken advantage of the expertise at innovation refunds also. They definitely are a five-star company.