Lawyers map
Reviews
Top review highlights
Pros
1
Helpful and friendly customer service
“Haley, who I spoke with on the phone, was friendly, professional and helpful. I was able to resolve my issue with one phone call.”
2
Willingness to work with clients on payment plans
“They work with people on there bill better then most agency's in this buissness”
Cons
1
Unethical and aggressive debt collection practices
“They Engage in Unethical practices, they will damage families, cause losses, and don't care about peoples standards of living. Should be shut down by the government.”
2
Poor customer service and lack of responsiveness
“Have a medical debt I need to pay, but they never answer and only call you back a week later after you leave 5 voicemails with a reach back number.”
3
Inaccurate account information and difficulties resolving issues
“They have tried to collect on something that has been paid and we have the receipt for. Flat out refused to give us a confirmation that they received our fax.”
4
Garnishing wages without proper notification or consideration of individual circumstances
“I am being garnished on a bill I had already told them I was struggling to pay. I made a payment but obviously it wasn't good enough because I received papers that they're garnishing my wages after I explained my situation!”
5
Rude and unprofessional staff
“McKenzie was very rude would not let me ask any of my questions I had and just kept trying to over talk me.”
