Reviews

No one loves debt collectors...but Haley, who I spoke with on the phone, was friendly, professional and helpful. I was able to resolve my issue with one phone call.

Pretty sure the lady who ‘helped’ me is named Dawn. Every time I called she had the call transferred to her. She is unfriendly and she threatened to have me sued sooner than they usually would bc I kept calling trying to figure out how to handle my account with them. Awful experience and lacking quality customer service skills.

They work with people on there bill better then most agency's in this buissness

I don't even have wages to garnish so they tacked on an extra $115 to my account fines. It's criminal and the "Honorable" Judge Heckie of Brown County in Hywatha Kansas, advocates for this kind of abuse. I requested an extension to pay instead of mercy, they stuck me again and twisted the knife.

Awful customer service

First time I actually wanted to work with these people and they tell me I'm being garnished and there's nothing I can do how is that you haven't even tried to work with me you just sent me a letter saying I'm being garnish I think Butler and Kent hollins need to get together and form their own company called... "WE DON'T CARE" Cuz neither one of those places do

To be frank, nobody likes collection agencies. I received a court summons from Butler & Associates regarding a bill sent to collections. I had no idea how to proceed, but I created an account online so I could fully view my collections information. I called and left a voicemail as well and received a call back the same day. The woman on the phone was very informative and kind and walked me through the process of paying off my collections. She explained that the court summons was only if I was to dispute my collection. I felt very relieved at the end of the phone call and had a payment plan set up.

They have been really good at helping me settle my debt

My dad can’t even have money inside his account. They garnish all his money, left with less than 20 dollars with no receipt, and they have nothing better to do but take money from hard working people but it doesn’t matter to them. You pay them and they still garnish your money, they’re rude and believe this is okay, it’s not, this is going on with too much people.

There are a lot of sweet people that work there, and they take care of their clients