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Reviews
Top review highlights
Pros
1
Helpful and friendly customer service
“Haley, who I spoke with on the phone, was friendly, professional and helpful. I was able to resolve my issue with one phone call.”
2
Willingness to work with clients on payment plans
“They work with people on there bill better then most agency's in this buissness”
Cons
1
Unethical and aggressive debt collection practices
“Curl and inhumane staff. Taking advantage of people and there finances”
2
Poor customer service and communication
“Awful customer service. McKenzie was very rude would not let me ask any of my questions I had and just kept trying to over talk me.”
3
Lack of transparency and accountability
“They have tried to collect on something that has been paid and we have the receipt for. Flat out refused to give us a confirmation that they received our fax.”
4
Garnishing wages without proper verification
“Files garnishments before they read the case or check their accounting.”
5
Excessive fees and interest charges
“The amount of daily interest rate they charge for a bill you obviously couldn't afford to pay in the first place is outrageous.”
