Reviews
Top review highlights
Pros
1
Excellent customer service and responsiveness
“Rebecca was always there to answer my questions and handle my concerns. They made this scary process as hassle free as it could be.”
2
Compassionate and understanding approach
“They listened to me, they empathised, they educated me, and where extremely kind.”
3
Knowledgeable and professional staff
“The staff is professional, courteous, and friendly. They took care of my needs and went above and beyond to assist me and provide guidance.”
4
Efficient and streamlined process
“This was a very painless and easy process. At first I was overwhelmed and had many questions, but the entire staff was very helpful, kind and patient.”
5
Highly recommended by satisfied clients
“I would highly recommend using them and they will work with you diligently and they will certainly get the job done!! Excellent Staff to work with and they are very professional!!”
Cons
1
Difficulty in reaching staff and getting timely responses
“Once we paid, however, it was hard to get anybody to call us back regarding where we were in the process. We would call with a question, then be laughed at and given incorrect answers.”
2
Billing and payment issues
“We ended up overpaying, so we worked it out for them to hold back 2 months worth of payments, then send us the rest back. It took a long time for them to send it back.”