Lawyers map
Reviews
Top review highlights
Pros
1
Knowledgeable, professional, and helpful lawyers
“Tom Cooper was knowledgeable, professional and helpful”
2
Thorough and detailed explanations of legal matters
“He explained everything thoroughly and offered suggestions as to the matter at hand.”
3
Responsive and timely in addressing client needs
“Very prompt and courteous”
4
Provide excellent customer service and care
“I will always be grateful for his kindness and professionalism.”
Cons
1
Lack of responsiveness to initial inquiries
“Sent an email to initiate contact over a month ago. Never received a reply or a phone call.”
2
Inconsistent communication and handling of client expectations
“Asked for details about my case, then responded and assumed a bunch of things (like he was the 4th or 5th lawyer we had talked to- which is absolutely incorrect)…didn't let us correct his assumptions and hung up on us.”
3
Inability to provide expected services or follow through on commitments
“Six months later, he decides "he's not interested in a long-distance client relationship" because I can't just drop everything and drive 7 hours one way to KY on a whim to talk to him face to face for 20 mins.”
