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Reviews
Top review highlights
Pros
1
Provides helpful and patient explanations to clients even when unable to take a case
“While Charles wasn't able to take the case, he was very helpful and patient in explaining the situation to me personally!”
2
Offers compassionate and attentive service, treating clients like their only priority
“Charles Elliott and his team made sure I got what I deserved. Have used them several times since for much smaller matters,but the care and attention to detail that this law firm provides is outstanding.”
3
Knowledgeable and effective in handling legal matters
“Charles Elliott is the smartest person I know. He has taken my miserable legal situation and helped me through it with dignity and compassion.”
4
Maintains strong communication and keeps clients informed throughout the process
“I was kept in the loop at all times and he always let me know his game plan and we agreed on everything.”
Cons
1
Lack of professionalism and poor customer service from some staff members
“Very rude, unprofessional and ignorant to several areas of the law including prescription dates.. called back to follow up this morning the secretary was incredibly rude right out of the gate.”
2
Potential issues with case management and follow-through
“Had I known he was not going forward with the case I could have moved on to another attorney and been further in my progression on my cases but he implied initially that he was going to take the cases and wanted me to get together more documentation.”
