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Reviews
Top review highlights
Pros
1
Helpful and professional staff
“The staff is very nice & very professional”
2
Efficient and timely legal services
“She is kind and patient. She worked very hard on my case. She researched case laws to fight for my case. Williams is efficient, and conducts legal demands in a timely matter.”
3
Effective in achieving desired legal outcomes
“I had a wonderful experience. I not only got sole custody of my son but they helped with child support.”
4
Providing valuable legal advice and guidance
“Great for legal advice”
5
Committed to serving those in need
“If you are in need of probono services, call Southeast Legal Services. The staff is skilled, dedicated, and committed to you.”
Cons
1
Inconsistent and unprofessional customer service
“The lady at desk explained the situation and finally looked me up a different way in the system, she found out that I came there for help in August. After that lady who came from the back stated that there was a conflict of interest and couldn't service me. I just wanted an explanation, but the lady was full of attitude, plain rude.”
2
Difficulty in reaching and communicating with the organization
“They never answer the phone ever, if you leave a message, you will not get a call back”
3
Unclear about the scope and limitations of their services
“Good luck getting past the paid employees that answer the phone and think they are lawyers. I called on the advice of Congressman Garrett Graves' office and was told there was nothing they could do. I had a civil rights violation, crisis family matter, and was told they only handle family matters, divorces, and things like that.”
4
Potential conflicts of interest that prevent them from assisting clients
“After that lady who came from the back stated that there was a conflict of interest and couldn't service me.”
5
Lack of empathy and understanding for clients' situations
“The young lady that was appointed to help me over the phone was very rude to me everytime I asked her a question she would ask me do I not know what a certain word meant.”
