Reviews

Top review highlights

Pros
1
Excellent customer service and communication from the lawyers and staff
“The entire process was streamlined and very clear. You don't have to guess and wonder what is going on. Very nice people and a good process.”
2
Lawyers are highly knowledgeable, experienced, and fight hard for their clients
“Lance is the most professional and insightful attorney I have ever had the pleasure of working with. not only this, but he is very pleasant, friendly and sincere in his work.”
3
Lawyers go above and beyond to get the best possible outcome for their clients
“Our insurance company gave us zero money for all of the damage we sustained in Hurricane Ida. We hired Alex Robertson's firm and he fought for us every step of the way. He kept us informed, was knowledgeable and delivered results that way exceeded our expectations!”
4
Lawyers are caring, empathetic, and treat clients like family
“There aren't enough words to express the gratitude and appreciate we have for Alex, Jacques, Ashley, Brian..... EVERYONE at Marcelle Robertson Mestayer. They were with us every step of the way -- answering questions and addressing concerns before we even knew we had them.”
5
Lawyers are transparent and fair with their fees and billing
“They were transparent and fair where financial matters were concerned, and there were no surprises, hidden fees, or extravagant costs showing up after the fact.”
Cons
1
Unresponsive and poor customer service from some lawyers
“No return call and not very good on customer service.”
2
Lawyers may drop clients if cases are too difficult or complex
“This company has zero moral compass for clients! MR. Cueria talks a good game, but doesn't deliver. I explained the challenges of my case upfront, and was told, he cares about his clients , and will fight to the end. Once he saw he had to actually WORK, he dropped me without any valid explanation.”
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