Reviews
Top review highlights
Pros
1
Highly knowledgeable and experienced tax professionals who are able to resolve complex tax issues effectively
“Mr. Block and his extremely capable staff were able to do what seemed impossible to me; reducing an insurmountable tax debt to a manageable sum for me.”
2
Excellent communication and customer service, keeping clients informed throughout the process
“They spent their time going over how much they would help me through and through, all in fact based detail. I have never felt more relief.”
3
Achieved favorable outcomes for clients, such as reducing tax debts or obtaining refunds
“The end result, after several months and several extensions, was that our tax liability had not only been reduced to zero, but we were owed a refund.”
4
Friendly, caring, and patient in dealing with clients, even in stressful situations
“Juda was patient and explained the order and timeframe in which things would occur.”
5
Adaptable and responsive to client needs, even during the pandemic
“They have adapted to the changes required by the pandemic and keep their operation running like a well-oiled machine.”
Cons
1
Poor responsiveness and communication, with clients sometimes going weeks without hearing back
“They are quick to take payment for service but extremely slow to do anything. Huge lack in communication and you will go weeks without hearing from them.”
2
Inefficient or delayed handling of client cases, leading to frustration and missed deadlines
“Reached out to them a year ago to get an amend to a return. Uploaded my documents and waited for word on what to do next. They would reach out every few months to say they were going to close the case.”
3
Provided inaccurate or inappropriate guidance, such as directing clients to the wrong IRS office
“Nice people and very understanding however i'm still wondering why was i advised and given Fresno, Ca. as the ASFR Unit Stop to send my return if i'm living in Md.”
4
Difficulty in reaching the firm and getting a timely response, even for potential new clients
“Sent them an email for a consult, heard nothing for 48 hours...called firm and was told that someone would contact me before end of business...never heard anything back.”