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Reviews
Top review highlights
Pros
1
Excellent customer service and client-focused approach
“From the very beginning, Michael and his firm treated my family and me like their own. They consistently communicated and thoroughly explained the process, which unfolded exactly as they said it would.”
2
Highly professional and knowledgeable attorneys
“They bring a level of professionalism to the table that is unmatched, and just as importantly met me where I was at and supported me along the way.”
3
Successful case outcomes and client satisfaction
“After almost 3 years, my father-in-law was compensated…and with more than he imagined. It doesn't replace the horrific experience he went through, but he know longer has the burden of medical bills.”
4
Responsive and attentive communication
“Michael expressed his concerns and advised that the case was complex but assured me we did in fact have a case. He and his team worked tirelessly to review medical records and documentation that spanned over a 2 year period. He was in constant contact with me and was always available to address my questions and concerns.”
5
Compassionate and caring approach
“They truly care which is most important aspect when picking a reliable attorney. We were able to conclude this with a positive outcome, which has given me the ability to have closure, start fresh, and begin my healing journey.”
Cons
1
Inconsistency in client experience
“My second experience was disappointing with a different attorney. After winning my case and found not guilty, I was still forced out of my job. Another law firm said SBW Law should have fought for me in regards to "due process" violations and "constructive discharged" violations. This law firm gave up on me and did not fight with the fire and tenacity that Mr Owens did.”
2
Potential issues with communication and responsiveness
“The second personnel, I was told to call once I was finished with physical therapy. I called the day I finished. I did not hear anything back for two months. I called to follow up and he said they were waiting for one of my medical bills to come in... for two months?”
