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Reviews
Top review highlights
Pros
1
Exceptional customer service and communication from the law firm
“Everyone I spoke and worked with for the remainder of my claims process was amazing. They were very thorough and great at communicating with me everything that was going on, I was never left wondering what was happening.”
2
Knowledgeable and experienced attorneys who fight hard for their clients
“Suzanne is an excellent attorney. She is smart, always well prepared and professional. You can't go wrong having her in your corner.”
3
The firm goes above and beyond to ensure the best possible outcome
“They truly prioritize their clients and make sure you feel supported throughout the entire process. Their expertise and personal approach turned what could have been a stressful situation into one that I felt confident navigating.”
4
Personalized attention and care for each client
“They made me feel like family. Everyone was welcoming and made sure I was clear on what was going on step by step.”
5
Consistently positive and professional experiences reported by clients
“My experience with Potter Burnett Law was remarkable. Debbie Potter was an incredible resource, ally, and friend through the entire process.”
Cons
1
A few clients reported poor customer service and a lack of transparency
“Very poor customer service. I spoke with someone regarding an interest of a case, and I am very unhappy with the service here.”
2
One client felt pressured to limit their medical treatment for the case
“I was told not to seek treatment because it would come out of my settlement. I was repeatedly told not to go to the ER or take the Dr recommended cortisone shots.”
