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Reviews
Top review highlights
Pros
1
Exceptional customer service and professionalism from the staff
“Kim and Betty in the Crofton office are great! Reliable, thorough but mindful of your time, respectful, and down to earth.”
2
Efficient and timely settlement process
“Settlement was great, Easy. Kim was awesome.”
3
Knowledgeable and communicative legal team
“Cole Sullivan was a joy to work with. He was very pleasant, courteous, and accommodating.”
4
Commitment to resolving clients' legal matters successfully
“Mr. Sullivan did a great job on my personal injury case. He was diligent, on top of the paperwork, and extremely effective at bringing the case to a resolution.”
5
Positive overall experience working with the firm
“I couldn't recommend Cole Sullivan or the Valente Group highly enough!”
Cons
1
Inconsistencies and errors in settlement documents
“The first closing certificate had several inaccuracies, including wrong numbers in multiple places.”
2
Unexpected fees or charges added at the last minute
“we were also surprised to find a new $100 fee for remote signing, which had not previously been in the drafts.”
3
Lack of follow-through on resolving issues
“They do not follow through with removing liens that were paid in full!!! 20 years later and I'm not dealing with them all over again”
