Reviews
Top review highlights
Pros
1
Exceptional client service and communication
“They always made me feel like I was the only client they had. I think they did a wonderful job negotiating with the insurance adjusters.”
2
Strong legal expertise and effective case management
“From the very beginning Jessica and attorney Michael Nakamura were helpful and clear about my options and what I could expect from the legal process.”
3
Compassionate and supportive approach
“They were professional, pleasant, responsive, and ultimately very effective. Throughout the process, we had total peace of mind.”
4
Timely and efficient handling of legal matters
“Everything was done in a timely manner and went smoothly. Highly recommend this great team!”
5
Transparent and reasonable fee structure
“Their fees were also reasonable and transparent from the beginning which really helped.”
Cons
1
Slow response times and lack of communication
“Horrible communication and that office moves slow as snails.”
2
Potential for mistakes and errors in legal work
“Computations in the HUD1 were wrong; I had to recalculate and constantly check on them to rectify the errors.”
3
Perceived lack of empathy and caring for clients
“The attorney was snobbish and didn't show any care, the post settlement person was unresponsive.”
4
Allegations of unethical or biased practices
“They work with lender and they lie to at closing if you are immigrants and minority's stay way from this legal firm that operates in systematic racism.”
5
Dissatisfaction with case outcomes and legal representation
“After spending 7 digits, yes over one million dollars, this firm not only LOST the case at every level (multiple appeals), but after entering into a flat fee agreement for the remainder of the case, they have now filed a lawsuit against me personally for collections of fees from the company they represented!”