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Reviews
Top review highlights
Pros
1
Excellent customer service and client-focused approach
“From the very start Michael Nakamura and Jessica Baker made me feel at ease. It was through unfortunate circumstances that brought us together but these two handled everything with utmost importance from day one and really put my family's worries at ease.”
2
Strong negotiation skills and ability to achieve favorable settlements
“When the insurance company made an initial low-ball offer, Mike engaged with them very constructively and professionally, but he was also knew in what ballpark we should be looking (based upon previous cases, industry norms, etc) and was able to negotiate with them on the basis to obtain a more appropriate figure.”
3
Responsive and proactive communication
“Whenever we had a question, no matter how inane, they were not only happy to help us with it, but were incredibly quick to do so as well. Moreover, whenever new developments arose in case, they contacted us immediately.”
4
Compassionate and understanding approach during difficult times
“They always provided us with advice and suggestions, but never pressured us to do anything, which led us to feel both informed but also fully empowered when making decisions.”
5
Thorough knowledge and expertise in handling personal injury and accident cases
“They clearly had a very strong knowledge about everything and we could see this through how they negotiated on our behalf with the insurance company of the other driver.”
Cons
1
Slow response and lack of communication from certain attorneys
“All they did was spend my money and provide very inadequate legal defense until all money was gone. They are crooks.”
2
Instances of unprofessional and rude behavior from staff
“Unbelievably rude secretary. The secretary makes the first impression of the company culture to a new client - unbelievably rude, snippy, and brusque. Put me right off.”
