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Reviews
Top review highlights
Pros
1
The Grafton Firm is known for its professional, compassionate, and knowledgeable staff who guide clients through the bankruptcy process
“Will and Kelly and their entire staff were so kind, so supportive and professional that they made an unmanageable situation not so daunting.”
2
The firm provides clear and transparent communication, keeping clients informed every step of the way
“Any time I have a question, they answer it promptly.”
3
The Grafton Firm is praised for its flexibility and willingness to work with clients on payment plans and other financial arrangements
“The payment plan option is a life saver.”
4
Clients appreciate the firm's responsiveness, with staff members promptly returning calls and emails
“They are very responsive to the emails and phone calls.”
5
The Grafton Firm is described as a trustworthy and reliable legal partner, with clients feeling supported and confident throughout the process
“They made a very stressful time in my life as stress free as possible.”
Cons
1
Some clients reported issues with refunds or dissatisfaction with the firm's policies regarding cancellations or changes
“If you have to do a payment plan and decide to cancel or use someone else they keep half to 3/4 of what you have paid in.”
2
A few clients expressed concerns about the firm's "sales tactics" and perceived lack of transparency regarding fees and costs
“I do understand cost is associated with everything but for him to say 'I thought you knew about the fee' when I caught him being dishonest was extremely frustrating for me!”
