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Reviews
Top review highlights
Pros
1
Personable and professional staff
“Gail has been so great with working with me. Even thru the holidays Gail was a pleasure to arrange payments with, she was very understanding.”
2
Efficient and helpful in resolving debt
“They make it easy to pay via the phone, website, or at their office. They are very polite and help with resolving the account.”
Cons
1
Difficulty reaching representatives and poor communication
“Nobody ever answers the phone. How are we suppose to resolve an issue if nobody even haves the decency to call back.”
2
Aggressive and unethical debt collection tactics
“Absolutely criminal. They garnished my entire bank account with no warning or explanation.”
3
Inconsistent and unreliable service
“They are still trying to collect a debt that was already paid off. Very unprofessional and dishonest.”
4
Lack of transparency and unwillingness to work with clients
“They refuse to accept anything less than ”
5
Questionable legal practices
“They seem to file lawsuits and garnishments without proper notice or due process.”
