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Reviews
Top review highlights
Pros
1
The staff is professional and helpful in working with clients to set up payment plans
“Nice and professional people to deal with. I had a debt that I had to pay off, but they worked with me to make a payment plan.”
2
The company is responsive and resolves issues quickly when clients provide the necessary information
“Noone wants to find out that an unassuming item has been sent to Collections. But this was the easiest item I've ever had to clear up and so quickly.”
Cons
1
The company is overly aggressive and uses unethical tactics to collect debts, including garnishing wages without proper notification
“Refused to communicate via email, slow to respond and predatory. It is sad companies like this exist and can be profitable.”
2
The staff is rude, unprofessional, and unhelpful when clients try to resolve issues or get information about their accounts
“Biggest bunch of unprofessional ***carts you'll ever deal with! I had paid the debt off to the debtor (dr. office) Dr. office provided Velo a copy of payment, they "never received it magicly".”
3
The company makes it extremely difficult for clients to pay off debts, often changing the amount owed and refusing to provide clear information
“They claim I owe for a balance that was dismissed by the courts. They have started garnishing my checks that are small enough as is.”
