Lawyers map
Reviews
Top review highlights
Pros
1
Provides free and accessible legal advice and support for tenants
“Great legal advice! They make you feel like someone actually cares about your situation and help you find solutions!”
2
Knowledgeable and helpful staff that guide clients through legal issues
“Gigi Gimenez /Tenant Advocate I have so much to say First she listened which is important then guided me in the right direction each and every time i called or emailed i never felt judged”
3
Responsive and timely assistance, often within the same day
“Extremely helpful and professional with great resources! They make you feel like someone actually cares about your situation and help you find solutions!”
4
Successful in helping clients resolve issues and recover damages
“HOME Line's expert attorneys provided the guidance I needed to confidently approach my landlord during three separate disputes. They explained my tenant's rights in a clear, concise and friendly manner, and made sure all of my questions were answered and understood before the end of our calls.”
5
Valuable resource for educating tenants on their rights
“Great resources with A1 staff”
Cons
1
Inconsistent quality of service, with some staff being unhelpful or rude
“The representative that I spoke with was EXTREMELY rude, unprofessional and often combative with me.”
2
Limited ability to provide in-depth legal representation for complex cases
“I was hoping for a housing mediator or advocate before it became a court case but they didn't have that available.”
3
Difficulty reaching the organization by phone, with some callers reporting no response
“It took a bit of time for them to call me back but overall advice I received was information.”
4
Perceived bias towards landlords in some cases
“It was clear freedom prevails. Public health concerns in a pandemic, not so much! No rights regarding COVID if you are a renter.”
5
Occasional lack of follow-through or inability to resolve certain issues
“They refused to help with my landlord taking me rent to pay sec 8. Now it's going to court and they should have helped.”
