Reviews
Top review highlights
Pros
1
Excellent, professional, and compassionate legal representation
“Professional, efficient, personable...Great Experience overall!”
2
Effective communication and responsiveness from the lawyers
“Alexandra is extremely knowledgeable and has a command for effective communication, both written and verbal. She was extremely responsive when I had questions on my case.”
3
Lawyers advocate for the best interests of their clients
“She gave my case all the time and attention that was needed to be successful in court. Best decision ever!”
4
Lawyers provide guidance and support throughout the legal process
“Lindsey is very good at making sure I understand everything about my case and taking the time to answer my questions. She is very knowledgeable and quick to respond.”
5
The firm has a team-based approach and staff are empathetic and professional
“The staff at Tuft, Lach, Jerabek & O'Connell is the best! During the stressful time of needing an attorney, they create a peace of mind and operate with empathy, professionalism and a fair approach.”
Cons
1
Concerns about the firm's billing practices and communication issues
“Really wish I would have read these reviews before retaining Tom Tuft. I have been on two call with this man both unde”
2
Inconsistent quality of service, with some clients reporting poor experiences
“Whatever you do, don't use Tom tuft as a PC. His orders were ambiguous, his process is incredibly expensive (many In person meetings to deal with something that could be done via email), his communication sucks with answering/returning emails, and his ability to write concise orders is just too much to ask.”
3
Potential bias or lack of neutrality in some cases
“Susan is a very nonprofessional and a very biased attorney. She was chosen for mediation & is very one sided & far from being neutral like she is supposed to be. I would never recommend her for anything.”