Reviews

Top review highlights

Pros
1
Responsive, knowledgeable, and helpful attorneys
“The lawyers were professional, knowledgeable, and prompt in their responses.”
2
Excellent communication and customer service
“The staff were always friendly, informative, and effective in resolving my issues.”
3
Consistent positive experiences over many years
“I've been a client for over 20 years and have always had a positive experience with this firm.”
4
Affordable legal services through LegalShield membership
“The value for the service you get is remarkable! It's like having an attorney on retainer at a fraction of the cost.”
5
Attorneys go above and beyond to assist clients
“The attorney was able to write a letter on my behalf and I received full reimbursement from the airline within 2 weeks.”
Cons
1
Inconsistent quality of attorneys and service
“Some of the attorneys need an attitude adjustment.”
2
Instances of unresponsiveness and lack of follow-through
“The attorney assigned to me didn't communicate, would constantly close my file, and wasn't knowledgeable.”
3
Difficulty getting assigned attorneys to take on certain cases
“After hours of phone conversations, the firm said nobody is interested in taking on my case.”
4
Concerns about firm's motivations and priorities
“This entire office is the epitome of a money-digging firm that spends more time formulating emails and letters to decline prospective clients.”
5
Frustration with attorneys not providing expected services
“Instead of being properly assisted by the attorney, I have been searching the internet and community law libraries and self-help lines for the services that Wagner, Falconer & Judd was touted as providing.”
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