Reviews

Top review highlights

Pros
1
Responsive and helpful attorneys who provide timely assistance
“Super fast response. They got back to me the same day. And had a conversation with an attorney within a couple days”
2
Knowledgeable and informative legal advice
“The lawyer was very helpful, helped me understand my rights and be able to communicate well with my legal issues.”
3
Excellent customer service and care for clients
“Bernice is wonderful! She listened, had patience and cared. She is all around fantastic!”
4
Affordable legal services through prepaid legal plans
“I have been a member of Legal Shield for years. I have not had to consult with an attorney too often, but each time that I have, the results have been phenomenal.”
5
Attorneys go above and beyond to support clients
“Joni and her team were first class all the way! They kept me well informed on the progress of my case. Joni would often call just to check on me and my family.”
Cons
1
Inconsistent quality of service from different attorneys
“Some of the attorney needs attitude adjustment”
2
Attorneys may not be responsive or willing to take on certain cases
“Never got a call back”
3
Lack of clear communication and transparency from the firm
“I was pushed to leave the firm to an outside attorney that would represent me for a reduced rate of $300 an hour.”
4
Potential conflicts of interest with the firm's relationships
“The thing that stands out the most is how I'm able to hear back from an attorney in a relatively short time. For example once I was stopped by a policeman for a traffic citation I called the law firm and I Need it in attorney right away and to my delight I was on the phone with an attorney within two minutes.”
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