Reviews
Top review highlights
Pros
1
Excellent legal representation and advocacy for clients' disability cases
“My attorney Tracy Kinney was excellent. I appreciated her full understanding of my complex case as well as her empathy.”
2
Knowledgeable and experienced attorneys who are well-prepared for hearings
“Brian reviewed my 1000's of pages of medical records- was prepared to answer anything the judge asked-”
3
Responsive and communicative staff who keep clients informed throughout the process
“They always kept me up to date with the process. It was done with respect.”
4
Personalized attention and care for each client's unique situation
“They really get the job done! Very respectful and genuinely interested in a favorable outcome for the client.”
5
High success rate in securing disability approvals for clients
“Outcome was great! Disability approved”
Cons
1
Inconsistent or lack of direct communication from attorneys and paralegals
“I was never once offered a chance to meet anyone in person. Whenever I called the receptionists (very polite) they would never connect me to anyone I asked for.”
2
Long wait times for callbacks and responses from the legal team
“I would leave messages that were not returned sometimes for several days.”
3
Clients sometimes feeling like "just a number" rather than a person
“I always felt like a number, not a person. When you hire an attorney to help you with something you can't do yourself, like your physician, you want to feel connected to them.”
4
High paralegal turnover and inconsistent points of contact
“The reason I rated 3☆ is because they do have a high paralegal turn around and it takes a long time for them to get back to you.”
5
Delays in providing information about who will be representing the client
“I did not know who was representing me on the final hearing until 1-2 weeks before.”