Reviews
Top review highlights
Pros
1
The firm will work with clients to set up affordable payment plans
“They really are a good group to work with as far as debt collectors go.”
2
Some employees are professional, courteous, and helpful in resolving issues
“Aaron Suess was AMAZING .. He took the time and effort to listen to not only my problems but showed compassion, understanding and respect towards me as a person.”
Cons
1
Many clients report rude, unprofessional, and unhelpful behavior from staff members
“Absolutely the most unprofessional and rude people working the phones.”
2
The firm is often unwilling to provide information or documentation requested by clients
“Dunkin' Donuts can get me a receipt for a purchase I made a month ago, but apparently it's unreasonable for me to ask for a statement from these clowns.”
3
The firm has a reputation for aggressive tactics, including garnishing wages without proper notice
“They will harass you, and sue you continuously regardless of situation.”
4
Clients report difficulty in reaching the firm and getting return calls
“Can't get ahold of anyone or won't return calls”
5
The firm is accused of unethical and potentially illegal practices, such as filing fraudulent lawsuits
“They are violating the FDCPA!!! Thank you internet!!!”