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Reviews
Top review highlights
Pros
1
The company is willing to work with customers on payment plans and arrangements
“They really are a good group to work with as far as debt collectors go.”
2
Some employees are described as kind, understanding, and professional
“Aaron Suess was AMAZING .. He took the time and effort to listen to not only my problems but showed compassion, understanding and respect towards me as a person.”
Cons
1
Many customers report rude, unprofessional, and unhelpful behavior from the company's staff
“Operators were VERY rude. Yes I realize I am speaking to you because I failed to pay a bill owed but you do not get to talk to people as if they are trash!”
2
The company is accused of aggressive tactics, such as garnishing wages and taking money from bank accounts without notice
“They just took over a debt from my wife about a month ago. We can't afford to pay it yet so we figured we would call them in a couple months to settle the debt when we have the money. Today my wife was summoned by them. A month after getting word they took over the debt!”
3
Customers report difficulty getting in touch with the company and issues with payment processing and record-keeping
“Won't stop harrassing me, yet they have no legitimate reason to seek me out.”
4
The company is described as unethical, predatory, and not following proper legal procedures
“Absolutely the most unprofessional and rude people working the phones. They refuse to answer simple questions and treat you like you're stupid.”
5
Customers have had trouble getting refunds or resolving issues with the company
“Overpaid by $700.00. Still waiting for my refund. Said they need 2 wks for a check to clear from my employer. WTH, 2 wks? Please! They are collecting interest on my money.”
