Reviews

Top review highlights

Pros
1
The firm may be willing to work with clients on payment plans and arrangements
“They really are a good group to work with as far as debt collectors go.”
2
Some employees are reported to be professional, understanding, and helpful
“Aaron renewed my faith today! He was very professional and handled my situation with care and compassion.”
Cons
1
Many reviewers describe the firm's employees as rude, unprofessional, and unwilling to provide clear information or work with clients
“Very rude and not willing to work with you”
2
The firm is accused of unethical, deceptive, and potentially illegal practices, such as garnishing wages without proper notification, taking money from the wrong accounts, and sending misleading legal documents
“They are violating the FDCPA!!! Thank you internet!!!”
3
Clients report difficulty getting in touch with the firm, having their calls ignored or disconnected, and not receiving timely responses
“Won't stop harrassing me, yet they have no legitimate reason to seek me out.”
4
The firm is accused of being overly aggressive in their collection tactics, including threatening lawsuits and wage garnishment
“Absolutely the most unprofessional and rude people working the phones. They refuse to answer simple questions and treat you like you're stupid.”
5
Reviewers express frustration with the firm's lack of transparency, unclear communication, and inability to provide accurate information about debts and payment history
“Dunkin' Donuts can get me a receipt for a purchase I made a month ago, but apparently it's unreasonable for me to ask for a statement from these clowns.”
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