Lawyers map
Reviews
Top review highlights
Pros
1
The firm is willing to work with clients on payment plans and arrangements
“I have received nothing but excellent customer care both in office and over the phone. Extremely helpful customer care & prompt service upon each call!”
2
Some employees exhibit strong customer service skills and a professional, respectful demeanor
“Aaron suess was AMAZING .. I have had horrible experiences with debt companies and I understand fully that I got myself into this situation, that being said he took the time and effort to listen to not only my problems but showed compassion, understanding and respect towards me as a person.”
Cons
1
Many clients report rude, unprofessional, and unhelpful behavior from the firm's employees
“The lady I spoke to this morning has zero client/customer skills. Very rude, very unprofessional.”
2
The firm is often accused of using aggressive, unethical, and potentially illegal tactics to collect debts, such as garnishing wages without proper notice
“Absolutely the most unprofessional and rude people working the phones. They refuse to answer simple questions and treat you like you're stupid.”
3
Clients struggle to get in touch with the firm and have difficulty resolving issues or getting information about their accounts
“Never answers the phone or call back”
4
The firm is perceived as being more interested in maximizing profits than working constructively with clients
“They won't take a debit card, but expect you to pay using your checking account number. Bottom feeding debt collectors.”
5
There are numerous allegations of the firm engaging in fraudulent or deceptive practices, such as sending fake court documents
“I got this document from them. No file number and full of grammatical errors. I received one before and an actual person dropped off the document which is kind of scary.”
