Lawyers map
Reviews
Top review highlights
Pros
1
The firm is willing to work with customers to set up affordable payment plans
“I am beyond grateful for Tom, who helped me various times. Not only was he willing to listen, but he advocated for me ”
2
Some representatives are described as kind, professional, and understanding
“Aaron Suess is a ROCKSTAR human being!!! He walked me through everything and explained it, repeated it & listened to me explain my budget and we came up with a more than fair agreement!!!”
Cons
1
Many customers report rude, unprofessional, and disrespectful behavior from representatives
“The lady I spoke to this morning has zero client/customer skills. Very rude, very unprofessional.”
2
The firm is accused of unethical and deceptive practices, such as garnishing wages without proper notice or court proceedings
“This firm is so getting in trouble if it continued this kind of behavior..., very very poor customer service, no matter how much you tried to communicate with this people...”
3
Customers struggle to reach representatives, get their questions answered, or resolve issues
“Hard to get a hold of plp when you call..”
4
The firm is described as being inflexible and unwilling to work with customers, even when they are facing difficult financial circumstances
“Won't stop harrassing me, yet they have no legitimate reason to seek me out.”
5
There are numerous complaints about the firm engaging in aggressive and coercive tactics, such as sending threatening letters and showing up at customers' homes
“Sending a guy who is not a lawyer to my home is unprofessional and he was trespassing on private property.”
