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Reviews
Top review highlights
Pros
1
Provides excellent client support and goes above and beyond during difficult situations
“Susan did everything and more during this time of crisis for me. I put the ball in her court and she and her team did everything, plus more.”
2
Highly responsive and helpful staff that answer questions and guide clients through the process
“Susan and her staff were awesome when helping me with my custody issues. Calls were returned and they went out of their way to assist when I called and answered my questions so that I understood what was really going on.”
3
Competent and professional in handling complex legal matters like probate and emancipation
“Susan and her associate Tom Yoakum made a complicated process simple and delivered what I needed.”
Cons
1
Lack of attention and preparation for court cases, leading to poor outcomes for clients
“At the hearing, I was surprised to see one her rookie's show up and not her. He has no clue of my case and got eaten alive by opposing counsel. Lost the easy issue case then her office tried to perpetuate the case for much more money after it was dead in the water.”
2
Concerns about the firm's priorities being more focused on real estate than providing quality legal services
“Susan Ward owns the entire building where her practice is and is much more concerned with renting out her office suite spaces then practicing law-beware!! Biggest rip off ever!”
3
Instances of unprofessional behavior, such as not showing up for court dates
“Was unprofessional, didn't even show up for a court date, charged even in months nothing was done, and we had to consult another lawyer to tell her what the next move should be!”
