Reviews
Top review highlights
Pros
1
Excellent customer service and responsiveness
“The staff I spoke to was so amazing!”
2
Thorough and efficient handling of cases
“Brown and Crouppen settle a case for me last year and has started a new one for me. Their thoroughness and prompt attention makes filing a claim effortless.”
3
Caring and compassionate approach
“They made me feel like I'm not going through this alone.”
4
Willingness to take on cases when others won't
“They took my case when another office wouldn't.”
5
Knowledgeable and informative lawyers
“The lawyers are very polite, understanding and gave much knowledge about how to go about my first accident.”
Cons
1
Disorganized and poor communication in some cases
“After a week of dealing with them, it became clear that they were disorganized and wasted our time. Communication was poor, and we were left feeling frustrated and unsupported.”
2
Inconsistent client experiences
“Cases that could be finished and filed in 10 days could go up to 3 months in their hands. Yes, they could just leave you hanging there.”