Reviews
Top review highlights
Pros
1
Exceptional customer service and professionalism
“Everyone I had contact with was very understanding of my frustrations & exhibited great patience with me. They were thorough and had no problem breaking down answers to my questions in a way that I could understand. They were overall very polite.”
2
Strong communication and responsiveness
“They always kept me informed and returned my calls withing 24 hrs. Very satisfied with the company”
3
Caring and compassionate approach
“They genuinely care about the people they represent and didn't mind how many questions I had or how often I called or emailed with them.”
4
Successful case outcomes
“They made me feel like my case was the most important thing they had to do that day. The only thing I would have done differently was to CALL THEM FIRST!”
5
Efficient and timely handling of cases
“Very quick to get my case going.”
Cons
1
Lack of communication after settlement
“After he got paid, communication completely discontinued. We received a 1099 that included the money he was paid. We had to pay taxes on this. It was not insignificant.”
2
Potential for disorganization and wasted time
“However, after a week of dealing with them, it became clear that they were disorganized and wasted our time. Communication was poor, and we were left feeling frustrated and unsupported.”