Lawyers map
Reviews
Top review highlights
Pros
1
Highly professional and knowledgeable lawyers who provide excellent legal representation
“Gonzalo Fernandez is an exceptional attorney and I continue to recommend him enthusiastically. Smart, savvy, and client-focused, he is the consummate professional you want on your team; and the ideal lawyer you want leading it.”
2
Compassionate and caring staff who go above and beyond to support clients
“Ben and his law firm have been giving the run around for 4 yrs ago as of Sept 2 2016.”
3
Successful in securing favorable settlements and outcomes for clients
“The tireless work that Gonz and his firm did provided a future for our son and relief to the entire family emotionally and financially.”
4
Responsive and transparent communication throughout the legal process
“Gonzalo Fernandez did an outstanding job representing my family in an automobile accident case. He exerted max efforts to ensure my wife was compensated appropriately for her injuries.”
5
Convenient and accessible services, including home/on-site visits
“They came down to South Carolina to meet in person. The reps were friendly and professionals this entire experience.”
Cons
1
Lack of responsiveness and poor communication from some staff members
“I've left voicemails for weeks trying to submit an application. Not even sure if this is business is still running, but if so, horrendous service.”
2
Difficulty reaching lawyers or getting timely updates on case status
“Zero communication & zero checks after Dad died. They still owe us ! They actually hung up on me when I inquired about getting his remaining money. Totally disgusted!”
3
Inconsistent quality of legal services and representation
“The lady I spoke with is slow I clearly and slowly explained my situation and she still said she couldn't help because my relative still has a guardian after I just told her the guardian passed away and I need help becoming his guardian since I was not listed as her successor.”
4
Instances of staff appearing rude, dismissive or unhelpful
“The receptionist was not very helpful at all, she just kept saying we are not taking any new clients right now, and I asked for leads or referrals, and no no no, none to be given, and were not taking any new clients right now..like your job is to answer the phone and give info lady, if it's too stressful quit!”
5
Concerns about billing practices and fee transparency
“Working with this firm has been awful. You get a new paralegal every other day it seems and no one updates you of this until so much time has gone by and you reach out to get updates. That's what I hate most about the firm. The other thing is I feel like my family and I did the work as far as getting information. I'm really over it. The compensation from the settlements isn't worth it for us.”
