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Reviews
Top review highlights
Pros
1
Knowledgeable and helpful attorneys
“Very kind, knowledgeable, and helpful”
2
Excellent communication and customer service
“They provided clear answers to all of my questions and maintained excellent communication throughout the entire process.”
3
Thorough and patient in explaining legal matters
“Our attorney was personable, professional and pleasant to work with. She explained things in layman terms so we could understand what needed done.”
4
Reliable and responsive legal services
“If I have any concerns later, she is just a phone call away.”
5
Compassionate and understanding approach
“Their compassion for what it does to the family to have to take over has taken a lot of stress out of a very stressful situation.”
Cons
1
Concerns about the quality of legal documents
“It made a previously easy to read document difficult for the lay person to understand and follow.”
2
Potential issues with handling of power of attorney and estate matters
“They allowed a relative visiting from out of town to walk in to their office with an 81 year old dementia patient, 'revoke' my POA, go to my parents bank, withdraw their life savings in cash and hop on a plane to Seattle.”
3
Unsatisfactory outcomes and lack of follow-through
“We paid $1100 for them to revoke power of attorney and then they did not follow up on property deeds for missouri to make sure mom would not be leaving the farm to the ones who were trying to have her put in a nursing home.”
4
Concerns about high costs and lack of value for money
“We paid handsomely for. They come in strong making you believe that something can be done, only to find out that nothing can be done. A waste of time and money.”
5
Unprofessional and insensitive handling of client matters
“They were rude and cold after my loved one passed.”
