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Reviews
Top review highlights
Pros
1
Excellent customer service and communication from the staff
“The staff at Steffens Law are very kind, non-judgmental and knowledgeable. They explained everything to me that I needed to get them and the attorney called me the night before to go over questions and practice with me.”
2
Thorough and patient in guiding clients through the process
“They are thorough and patient throughout the process. They will do what is necessary to help you in your case and I strongly recommend them for your needs.”
3
Professionals who genuinely care about their clients
“Out of all the law firms out there, I chose Steffens Law firm. Jessica K., Anna B. and Jeremiah L. were so patient, kind, knowledgeable and professional. They answered all of my questions and made sure that I was well prepared for my hearing. They are amazing people who genuinely care about their clients.”
4
Convenient and efficient digital/remote service
“I also was very greatfull that everything was done online or through email and phone calls...”
5
Affordable and straightforward pricing
“Thank you for helping me with my bankruptcy. You guys are very patient and understanding. Very responsibly priced also.”
Cons
1
Lack of consistent communication and updates from the firm
“I just recently started this process and honestly regretting the decision to do so. I was already stressed out with personal issues going on and thinking this was going to solve it and help make me sleep at night but it's done the opposite. At first I was expected to fill out a bunch of stuff online that took forever and was expected to do it alone as if I've done this before which was not worth the headache. Secondly, I did hear from her a lot in the beginning but as of these last couple days the only time I hear from her is if I reach out to get updates!”
2
Difficulty in reaching the assigned attorney directly
“And btw you never talk to the lawyer who is "helping" you..it's a case worker🤦‍♀️”
