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Reviews
Top review highlights
Pros
1
Excellent customer service and responsiveness from the staff
“The staff is very friendly and they kept me informed every step of the way.”
2
Knowledgeable and experienced attorneys who fight hard for their clients
“Jenny is an amazing attorney! She's very attentive, great communicator and fast responder. She fought really hard for me and the confidence she had about the information I had given her was spot on.”
3
Bilingual services available, making it accessible for Spanish-speaking clients
“Hola en lo personal la mejor abogada y lo digo porque fui a ver otros abogados antes de ir con mi abogada Jennifer Gastélum y su personal también las mejores y mejor atención todo el tiempo estuvieron ai para atender mis preguntas gracias muchas gracias a todo el gabinete la mejor otra vez”
4
Attorneys who genuinely care about their clients and their cases
“Jenny and her team share an abundance of knowledge, professionalism, and genuine care for their clients. They make sure you are listened to, and give you the reassurance that your case is in the best hands in Vegas (and they're bilingual 😊)!”
5
Efficient and timely legal services
“The process was very easy and convenient. Would recommend 10/10”
Cons
1
Poor customer service and lack of communication from some staff members
“I had multiple questions coming into the consultation and didn't know what to expect. The lawyer was straight forward with me and she answered all my questions. She listened to everything I had to say and gave me different options on how to take my custody case. Few days after I called back to move forward with my case.”
2
Instances of attorneys not fully understanding or handling clients' cases effectively
“I was not happy at all with the service I got from this firm. I found out that it was Jennifer Gastelum that came recommended. Instead my attorney was a new associate that I believed I paid extra to help her learn how things are done. It cost me twice the retainer to then change attorney to a different firm to finish my divorce.”
