Reviews
Top review highlights
Pros
1
Friendly, knowledgeable, and helpful staff
“Wonderful people and very knowledgeable”
2
Able to assist with a variety of legal matters, including civil rights issues and domestic violence cases
“Great services offered by motivated, knowledgeable people”
3
Provide free or low-cost legal services to those in need
“They advertise that they help with civil rights issues...... However the lady at the front desk barely understood my needs. Highly disappointed.”
4
Responsive and quick to follow up with clients
“They call back right away”
5
Offer valuable guidance and advice, even if they cannot directly assist with a case
“although they weren't able to personally help me, the lady behind the desk was incredibly friendly and offered other options for me and reasons as to why they couldn't assist me.”
Cons
1
Limited in the types of cases they can handle or refer
“Weren't able to help with a referral to a pro-bono lawyer, and they are limited in the cases they can help with.”
2
Difficulty getting in touch or receiving a response
“Left a VM and a text message 5 days ago. Have yet to get a response.”
3
Inconsistency in the quality of service and helpfulness of staff
“It either hit or miss with them”
4
Potential conflicts of interest, such as serving legal documents for apartment complexes
“They also serve legal documents for apartment complexes, which is a conflict of interest.”
5
Lack of understanding or empathy for certain client situations
“Being yelled at and talked to like i was a child isn't somewhere i would do my business.”