Reviews

Completely unprofessional, unresponsive, and unreliable. No one in the firm will get you what you need, or be in touch for weeks. You'll get the runaround that you will be called back, but YOU WILL NOT. My first time homebuyers anticipated a smooth process on a simple transaction, but paralegal Lindsay turned their experience into nothing but a stressful nightmare. We were given the excuse that she had Covid, but no response from ANYONE in the firm regarding their file in over 3 weeks is completely unacceptable. Be warned that their negligence will absolutely result in your closing being delayed as it did with my buyers. You get what you pay for - DO NOT go with a $495 discount attorney unless you want to work with people who see you as another number in their books.

Long story short, they were unresponsive and unprofessional. They never responded to emails in a timely fashion and I had to scramble to find a lawyer on December 24th.

Once they get your closing case, they go by their rules. Everything is in secret. NO communication with you. Everything is handled by paralegals. Delays, secrets, complete disregard to your concerns, manipulation to handle their ways. You don't know what's going on there. Complete DISservice is what they are doing!

I hired Mr. Kaplan to do the closing on my house that I was selling. The communication with his office is ABSOLUTELY HORRIBLE. I would call and say I'd get a call back from Mr. Kaplan and never did. Spoke to the man once on my "welcome call" My file was passed between 4 different paralegals and only when it got to Diane did I get any type of communication or explanation of what was happening (It was the first time I sold a home). Diane seems to be the only one in that office who knows what she is doing and thanks to her, not Mr. Kaplan, did my closing happen. I would not recommend unless you don't want to be included in anything going on or have to follow up with the other sides attorney yourself. My realtor had to reach out to the other parties attorney because Mr. Kaplan's office wasn't. Definitely left a lasting bad impression.

I would not recommend this firm to anyone. Case was handed off to the paralegal who took days to weeks to ever respond. This causes delay upon delay. Documents required were not presented to me until last minute or too late. This led to a delayed closing despite everything else being in order during a two month process. I was charged additional fees for some documents that should not have been charged. I was contacted to ask about the service provided and if I've recommend to a friend. When I told them know, they asked if I'd like to speak with someone. I was told I'd get a call back "soon." No phone call, so I called back a few days later - again no return of a phone call. I called back a month later and spoke to someone new and was given a specific date to receive a call back, which never came. This firm has high turn over of staff at all levels. They do not care about you. While the price is enticing, you're getting what you pay for and end up paying more in other areas. Pay a little more upfront with someone else and save in other areas, including stress.

My husband and I hired Mr. Kaplan for the closing of our home, we were very disappointed with the services his office provided. Communication with us was very poor and documents that were supposed to be presented to us were never presented. Our case was handed over to the paralegal, Ivette. Ivette is unprofessional in her approach and does not know how to put together a simple and concise document. We contacted Mr. Kaplan with our feedback but received not response, indication that they do not care about their Clients.