Reviews
Top review highlights
Pros
1
Knowledgeable and responsive attorneys who fight hard for their clients
“Anthony Fattell is great! He is very friendly and fights hard to get you what you deserve. He also keeps you informed throughout the whole process.”
2
Excellent customer service and communication from the law firm's staff
“Alessandra was also extremely helpful as always because she stays on top of your case and is always available to answer your questions and concerns.”
3
Consistent, high-quality representation over many years for clients and their families
“Over the years, my family and I have worked with Robert Lord and this company, and he has always been our go-to guy.”
4
Attorneys who go above and beyond to ensure a positive outcome for their clients
“Anthony Fattell took great care of me during my case. I would highly recommend him.”
5
Law firm that makes clients feel like family and prioritizes their wellbeing
“Robert Lord's firm was a beacon of hope to me at a very difficult time. It was my first accident and to say the least it was overwhelming. I was not at fault and they were professional and courtesy throughout the entire process. They make you feel like family.”
Cons
1
Lack of communication and responsiveness from the law firm at times
“Never in office always at lunch all times of the day. Do not respond to emails or phone messages.”
2
Clients being passed around between different attorneys within the firm
“The law firm switched me to 4 lawyer's in less than 2 yrs for my slip and fall accident and none of them communicated to me.”
3
Unprofessional behavior from the law firm's staff
“The receptionist refused to give her name and mentioned her name is irrelevant. The location more than likely has caller id and ignore calls.”