Reviews

Beware! They sent bills for a phone call without first identifying their rate and without any agreement to retain them. They did unnecessary work resulting in a much larger bill than necessary. They cared more about running up a bill than what was best for our family.

I was referred to Archer and Greiner from a real estate attorney in Pennsylvania, I made the initial call, had a pleasant conversation, was asked to forward some documentation, which I did immediately. I was awaiting a call back and did not get one, so a few weeks having gone by, I called the office, was told the attorney that I was working with was busy, I never got a call back. I waited a few more weeks and called again, once again the receptionist told me that the attorney was not available. I informed the receptionist that this will be the second time I am doing this dance and that I am more than willing to pay for any services. I also informed her that I am a successfully retired business owner and had also served as a fighter pilot in the US Air Force, worthy of the attorney's phone call. I have not received a phone call back. I also registered this same complaint directly with Archer and Greiner via a contact form on their website, I have not heard anything from that communication either. I can only guess as to why. It would have to be one of 3 reasons, 1) The lawfirm is so disorganized that they cannot keep track of contacts and calls, 2) The attorney does not want the business 3) The firm is so busy that they are not taking on new clients. I would imagine and expect that a professional organization such as Archer and Greiner look to be, would in case 2 or 3 have the common decency to just tell me that, however, since they haven't I must conclude that the answer is either 1 or that they do not conduct themselves in a professional manner.

We need arbitration reform and arbitrator regulations. There are no valid checks and balances with truly getting a fair, impartial and unbiased process. Arbitrators have more power than a judge. Little to no appeal options with binding arbitration. With no valid checks and balances the arbitration process can portray as a scam. I had asked one arbitrator (a retired judge at this firm) to clarify a potential conflict and concerns of bias. Instead, the arbitrator dismissed the case without a hearing. I would not recommend the American Arbitration Association as the process is not fair, unbiased and impartial as they advertise. I had reached out to vice presidents to get involved with the process and they never even responded. The unfairness is so blatant, the area I was assigned, the AAA administrators do not even provide their own names. It's an ethics and moral issue if you can't put your name on your work.

Maybe better than some I don’t even know

I rarely post reviews but I feel the need to here. I called this law office from the google number trying to talk to someone about converting my CBD shop into a dispensary with the new law changing in the state. When I spoke with the receptionist she was very rude. I tried to explain that I called prior but I forgot who i had Spoken with in the past. She rudely says to me “oh lord... well that would help”. I then ask is there any way that I could speak to someone about putting this firm on retention to try and get this process going. She rudely says “we are still closed, i don’t know how I would be able to connect you with anyone else, i don’t know their home phones” I asked so you guys aren’t taking on any news clients ? She did not say no, but In so many word she tells me that she wouldn’t be able to help me..... at this point I just said never mind and hung up the phone.

All staff was courteous and empathetic. Highly recommend.

The secretary hanged up on me when I was in the middle of asking her a question. She was rude and incompetent. Do not recommend this firm to anyone.