Reviews

Top review highlights

Pros

Excellent customer service and care for clients

“They were very professional and explained all the steps that were needed to complete our case. They were prompt in returning calls and notifying us of results for each step of our case.”

Highly knowledgeable and effective at getting good results

“Their knowledge and expertise in our case was exceptional. They won my case with great results.”

Transparent and communicative throughout the process

“They made everything so easy... more so than working with firms locally here in LA. Distance was not even an issue for me; it felt as if they were right next door. Working with Kelly has been nothing but pure professionalism at its finest... Very attentive, diligent and kind.”

Treat clients with respect and understanding

“Margaret treated me respectfully and with ease helped me through tough times. I went to Margeret's office with lost hope and not knowing what to do or where to start. My life spiraled and Margaret collected everything she needed to get my case started. I appreciate Branch Law Firm very much because other than being kind they were both very understanding of my emotional distress.”

Cons

Some clients experienced issues with unresponsiveness and lack of communication

“First they never return calls then when they finally do they dont know what is going on I'm sorry I hired them by the time I found out they were no good it was to late to change attorneys.”

Concerns about ethical practices in handling some cases

“She settled my case without my consent and tried to take a percentage of my damages which was allowed from damages. I did read the contract. So unless she grew a conscience I would never trust her firm again.”