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Reviews
Top review highlights
Pros
1
The law firm is responsive, helpful, and makes clients feel their concerns are important
“After trying to reach out to several firms Buchanan Law Firm was very responsive and helpful and made me feel like my questions and concerns were important.”
2
The staff, including attorneys and assistants, are described as professional, caring, and dedicated to their clients
“Deena and Alice has been there for us along with the rest of their staff. They're so approachable and understanding to our needs.”
3
The law firm provides excellent communication and keeps clients informed throughout the legal process
“They communicated updates as things changed. They are a smaller firm that provides great service that only a small firm can provide.”
4
The attorneys, particularly Deena Buchanan, are highly knowledgeable, thorough, and effective in handling a variety of legal matters
“Deena is a great listener and an excellent advocate. I am grateful for her dedication and professionalism.”
5
Clients feel supported, listened to, and have their best interests at heart during their legal proceedings
“I never imagined that I would need legal help in my lifetime until I did. Working with Deena and her team was truly a great experience. They are compassionate and incredibly good at what they do.”
Cons
1
Some clients experienced difficulty in initially reaching the law firm or getting a timely response
“These phone calls are very difficult to place. After this initial phone call, I was not in the best of spirits, and I felt like I had been put off.”
2
In a few instances, the law firm was unable to take on a client's case, which caused frustration and delays
“Very disappointed! I had reached out with my case and info and it sounded like Ms Buchanan was going to take it on. After 2 to 3 weeks not hearing much I was told I don't time to work on your case.”
