Reviews
Top review highlights
Pros
1
Efficient and timely service
“my Letter of attorney and Apostille were processed ahead of the agreed deadline, which for I was amazed and pleasantly surprised”
2
Polite and professional staff
“the employees and managers are polite, diligent and professional”
3
Convenient location and multilingual capabilities
“the office has a convenient location in Brooklyn, and managers can analyze and process documents both - in Russian and English languages!”
4
High-quality work and attention to detail
“all was done efficiently, qualitatively (all documents worked without complaints) and inexpensively”
5
Excellent customer service and responsiveness
“They saved so much of my time and did a great job for a very reasonable price. Highly recommended!”
Cons
1
Unprofessional and rude staff
“absolutely not professional people, inattentive, make mistakes. In addition, very rude, the guy even barks, not talks.”
2
Lack of attention to client instructions and needs
“Showed the embassy's instructions (there ar”
3
Mistakes in document preparation
“They managed to make 3 mistakes in 1 document, and to fix their own mistake they required us to pay the same amount of money as we have paid them already.”
4
Unresponsive to client inquiries
“I tried to call them and sent a message But no answer...”
5
Significant delays in service delivery
“They also promised to prepare the documents in 2 weeks but it took them 2 months to do so.”