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Reviews
Top review highlights
Pros
1
Excellent communication skills, using simple language instead of legal jargon
“What I like about Michael Pfeifer's style is that he uses simple language, not legal jargon.”
2
Highly knowledgeable and experienced in elder care and estate planning matters
“Michael Pfeifer is extremely professional, knowledgeable, and efficient.”
3
Compassionate and patient in dealing with clients during stressful situations
“They were approachable and always willing to spend the time to be sure we understood the process.”
4
Proactive in finding solutions and guiding clients through complex processes
“Michael was able to get our mother the insurance coverage and services she required.”
5
Flexible and accommodating in meeting client needs, such as visiting them at home
“They even came to the house to make it easier on my Dad and my siblings when it came time to discuss and sign documents.”
Cons
1
Inconsistent in communication and responsiveness to client inquiries
“Very poor communication, inaccurate calculations of assets resulting in thousands of dollars of nursing home costs that should have been avoided.”
2
Lack of attention to details and following up on required documents
“Additional documents required after they told us they had everything they needed, and then not responding to emails asking if what we provided was sufficient or not.”
