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Reviews
Top review highlights
Pros
1
Highly professional and knowledgeable staff that provide excellent customer service
“Extremely knowledgeable and helpful. I have a very complex case that is handled with respect, kindness, and expediency. I am grateful to Cona Law for my improved quality of life.”
2
Successful in getting favorable outcomes for clients, such as reduced or dismissed traffic violations
“Paul did a fantastic job in getting my ticket in NYC dismissed. Over 5+ years, 4-5 court dates and adjournments, Paul stuck with it and kept me informed all the way.”
3
Responsive and communicative throughout the process, keeping clients informed
“Paul is extremely professional and responsive. Would recommend him for any traffic related infractions.”
4
Fair and transparent pricing, without hidden or unexpected fees
“Paul was great. He was very informative and answered all my questions. He was very easy to contact and responded quickly. I would highly recommend Paul to anyone in need of his services.”
5
Compassionate and caring approach, especially when dealing with sensitive elder law matters
“Cona Elder Law assisted my wife and I in getting our COVID-19 vaccinations. I called them on Wednesday and on Thursday received appointments at a CVS for Monday, yesterday, March 8.”
Cons
1
Billing issues, with final costs significantly higher than initial estimates
“Somehow Jennifer Cona had my brain damaged son sign some papers that made Ms. Cona the trustee and the law firm continued to bill my brother. In addition, Ms. Cona filed all the social services paperwork in the wrong state, which cost my brother another $45,000 in medical charges that the state should have paid for.”
2
Lack of communication and responsiveness, with difficulty reaching attorneys and getting updates
“Quickly sends harassing mail to my home but doesn't return phone calls very unprofessional. Left the voicemail they said the lawyer was on a zoom call bac”
3
Mistakes made during legal proceedings, causing additional work and expenses for clients
“The first application was denied under their guidance. We had to reapply, and despite months of work, we essentially had to start over and pay twice for the same service.”
4
Prioritizing profits over client needs, with a perceived focus on maximizing billable hours
“It's disheartening to see a firm prioritize profits over genuinely helping families. I would strongly advise against using Cona Elder Care Law Firm if you are looking for a compassionate and transparent experience.”
5
Difficulty in getting out of retainer agreements or receiving refunds for unsatisfactory service
“We did all the work and they kept the $8000.00 retainer after my mother in law passed away. They never filed for Medicaid as we thought they would since we didn't pass the 100 days. Very disappointed”
