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Reviews
Top review highlights
Pros
1
Excellent, professional, and caring service from the entire Orlow Firm team
“Brian and the whole staff were always pleasant every visit. Brian was always upfront and honest.”
2
Strong focus on client communication and keeping them informed throughout the process
“They answered all my questions and addressed my worries. They were always working to get me a decent settlement.”
3
Effective and successful in achieving favorable outcomes for clients
“Brian handled the case professionally and respectfully. BH got more then I was expecting.”
4
Personalized attention and genuine concern for clients' well-being
“To them it's not business because they really showed they care.”
5
Highly recommended by satisfied clients
“I highly recommend this practice. Everyone in the practice has always been professional and courteous.”
Cons
1
Inconsistent customer service, with some clients reporting a cold or rushed experience
“It just had a very cold feel to the call and if a law firm is dealing with victims they should be more self aware of their tone and handling.”
2
Potential bias or selectivity in case acceptance
“Very selfish. Only take cases of lead poisoned children if they are a very high percentage. They are after money - they do not care about your case.”
