Reviews
Top review highlights
Pros
1
Excellent and professional legal representation with a record of success
“Peter Rodgers provided excellent representation for my personal injury case. Peter and his associates at Lacy Katzen, treated us with respect and kindness.”
2
Compassionate and personalized service that makes clients feel like family
“John Wells truly impressed us by quickly returning a phone call late on a Friday afternoon. His demeanor was calming and caring. John was informative, explained matters clearly, and steps we needed to take.”
3
Strong communication and responsiveness from attorneys
“John was very receptive to our concerns, very knowledgeable and his professionalism was outstanding.”
4
Thorough and diligent approach to handling cases
“John was very well spoken and honest in a way that really makes you comfortable in knowing that he has your best interests in mind. He is extremely easy to talk with, listens intently, and is extremely detailed/thorough about informing you on exactly what is going on.”
5
Positive outcomes and client satisfaction with the firm's services
“I am so very grateful that he was our attorney. I was fortunate to have a Law firm and an attorney that are passionate about doing the right thing for their clients and working for the best possible outcome.”
Cons
1
Rude and dismissive communication from some staff members
“Clair from this law firm was very rude and I don't understand how she is working in law firm her communicating with her. Client is very disrespectful.”
2
Lack of transparency and upfront cost information
“We were not given any costs upfront and assumed we were just doing a meet and greet. We decided to go with a much cheaper option.”
3
Difficulty reaching or getting a response from the firm
“I called looking for an attorney. The woman who answered sounded like I woke her up and put me through to collections. Then I was transferred again just to be disconnected.”
4
Unsatisfactory handling of cases and client needs
“I didn't have a clue as to what I needed to do as Executor. They were very compassionate, explained to me what needed to be done and when I had any questions they responded in a timely manner.”
5
Lack of diversity and representation within the firm
“Zero diversity at this firm, all you have to do is look at their attorney directory; zero people of color. How can you "represent a broad spectrum of people," when your firm itself isn't a representation of a broad spectrum of people??”