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Reviews
Top review highlights
Pros
1
Excellent and professional legal representation with a track record of success
“Peter Rogers provided excellent representation for my personal injury case. Peter and his associates at Lacy Katzen, treated us with respect and kindness.”
2
Attorneys who are caring, compassionate, and treat clients like family
“John Wells truly impressed us by quickly returning a phone call late on a Friday afternoon. His demeanor was calming and caring.”
3
Knowledgeable, thorough, and diligent attorneys who go above and beyond for their clients
“John Wells was amazing. He was very personable, professional, courtesy and always readily available to our family.”
4
Attorneys who provide clear communication and updates throughout the legal process
“John was informative, explained matters clearly, and steps we needed to take.”
5
Highly recommended by satisfied clients for various legal services
“Have never been disappointed.”
Cons
1
Rude and disrespectful staff who do not listen to client concerns
“Clair from this law firm was very rude and I don't understand how she is working in law firm her communicating with her. Client is very disrespectful.”
2
Lack of transparency around fees and costs upfront
“We were not given any costs upfront and assumed we were just doing a meet and greet.”
3
Difficulty reaching or getting a response from the law firm
“Didn't even call me back”
4
Unwillingness to take on certain cases or provide adequate assistance
“I was refered to John Wells after a serious accident. Not only did he handle my entire case professionally, but he also treated it like it was a case for one of his family members.”
5
Inconsistent quality of service across different attorneys in the firm
“Jacqueline is a true professional. I would highly recommend her and her team at Lacy Katzen. [...] I literally just got off the phone with the attorney at this firm named Jacqueline M Thomas in regards to a possible medical negligence claim. she was beyond rude and everything but compassionate.”
