Reviews
Top review highlights
Pros
1
Provides free and valuable legal services to the community
“Awesome place that offers free legal services to low income families”
2
Has a knowledgeable and helpful staff
“Very professional and payment is done on sliding fee scale.”
3
Responsive and efficient in addressing client needs
“I called up Legal Aid very upset and by the time our conversation was over, I was quite at ease! Love these people!”
4
Specializes in areas like employment, housing, and disability rights
“If your experiencing employment, realesate, ( legitimate) discrimination they specialize in this law.”
5
Dedicated to fighting for client rights and interests
“This agency was a God Send. Many thanks to all who helped me fight for "better accommodation".”
Cons
1
Inconsistent and delayed response times
“Didn't call me back like they said”
2
Lack of follow-through and communication with clients
“They keep using covid as a reason not to call me back”
3
Rude and unhelpful staff in some cases
“Receptionist very short and rude. Proper customer service training is needed.”
4
Limited scope of services and inability to help with certain legal matters
“They don't help if you have problems with the IRS they say you must contact a lawyer”
5
Disorganization and lack of preparedness in some instances
“Lawyer clearly had not read any of the intake information”