Reviews
Top review highlights
Pros
1
Responsive and attentive staff that promptly answers questions and provides excellent customer service
“Ken and his team, including mainly Stephanie Walsh (nee DiAngelo) and Michele Santacroce, actively listened to our concerns, answered questions with honesty and transparency, and demonstrated empathy throughout the process.”
2
Knowledgeable and experienced attorneys who guide clients through the legal process
“Ken was highly professional and responsive, including on weekends and evenings, and we appreciated his deep real estate experience, excellent and timely communication, and superb attention to detail.”
3
Smooth and stress-free closings with no surprises
“The closing process was the smoothest I've ever attended. John ensured that all the necessary paperwork was in order, and the final numbers were accurate and complete. It made the whole transaction stress-free.”
4
Transparent and reasonable pricing
“John's team provides reasonable pricing, and their proposal clearly outlined all possible charges. No surprises—just transparency.”
5
Strong network of professionals to coordinate the entire process
“They had a strong network of professionals, including lenders, inspectors, and contractors, which made it convenient for us to coordinate and complete all the necessary tasks.”
Cons
1
Occasional lack of organization and lost paperwork
“Shortly thereafter, he emailed me to say the office lost my retainer agreement (I should have read his other negative reviews about his office's poor organization).”
2
Perceived sensitivity to client questions and requests
“He accused me of not trusting him. I explained that, being my first time home purchase, I just wanted to make sure I knew what I was signing and that my request did not mean I didn't trust him. He insisted it was a sign of distrust, said he would no longer represent me ("we aren't the firm for you"), and abruptly walked out of his conference room.”